Caught between a boss and a workplace

Direct reports, meeting leadership’s needs are middle manager’s challenges
By Allison Christilaw and Doug Emerson
|Canadian HR Reporter|Last Updated: 02/11/2011

Multi-level organizations can struggle for years with communication issues related to the expectations of employees and their responsibilities, only addressing them on an ad-hoc basis as major projects or new strategies require.

When an initiative or objective is eventually accomplished and “business as usual” resumes, communication problems are often forgotten or overlooked.

Over the long term, however, this is a recipe for business disruption, resulting in frustrated leadership, a confused workforce and management who are stuck in the middle, trying to balance demands from above and performance below.