Stopping incivility in the workplace

‘CREW’ process helps firms establish culture of respect

Somewhere today in a Canadian workplace: someone is talking loudly in the hallway, oblivious to her disruption of the concentration of others; someone is making a joke without registering it is based on a cultural stereotype that deeply offends a colleague; or a senior staff member is making a cutting remark about a trainee’s competence, embarrassing him in front of colleagues and clients.

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