Management behaviours closely linked to employee engagement: Study

Feedback, guidance, autonomy are key
|hrreporter.com|Last Updated: 04/07/2011

The extent to which managers provide guidance, feedback and the appropriate level of autonomy for staff is key to whether employees go the extra mile for their organization, according to research from the Chartered Institute of Personnel and Development (CIPD) in the United Kingdom.

"The central role of managers in boosting individual and organizational performance is well recognized…” said Ben Willmott, senior public policy adviser at CIPD. “But managers need more specific, tried-and-tested guidance on what they can do on a day-to-day basis to fulfill this key role well.”

The research asked employees what management behaviours supported them in focusing on what they do; feeling good about themselves in their role; and acting in a way that demonstrates commitment to their organization’s values and objectives.

The most frequently mentioned management competencies for supporting employee engagement were:
•reviewing and guiding
•feedback, praise and recognition
•autonomy and empowerment
•level of interest the manager shows in employees as individuals

"In today's tough economic environment, how managers manage is even more important in supporting employee commitment and motivation in the face of job cuts, pay freezes and cuts to training and development budgets," said Willmott.

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