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HR POLICIES & PRACTICES
Aug 21, 2012

Confessions of a former recruiter

Questioning prevailing wisdom around applying for jobs
    

By Brian Kreissl

I find it strange how there are so many different opinions on how best to land a job.

And — at least to me — it sometimes feels like “experts” and non-experts alike might be giving advice that doesn’t quite jive with some of my own experiences as a recruiter.

I worked as a recruiter for more than four years in both agency and in-house environments and have been a hiring manager — so I feel qualified to comment on what it’s like to be “on the other side of the desk” in an interview.

Following up after an application

One piece of advice I often hear is, “Always follow up after you've applied for a job.”

No doubt this can be good advice in some situations — especially in a smaller company or where there are relatively few applicants, you know the hiring manager or you are confident you’d be a great fit.

However, I don’t think this is great advice when applying to a large corporation — especially where postings specifically say “no phone calls please” and that only candidates selected for an interview will be contacted. In most large organizations, it’s very difficult to get through to the hiring manager, and the staffing department often isn’t even set up to receive unsolicited incoming calls.

And if everyone followed up on their applications, recruiters would be swamped. One job I was recruiting for had more than 1,200 applicants, 99 per cent of whom weren’t a fit. Imagine how inundated I would have been if even just 10 per cent of applicants had followed up?

Strangely enough, one thing I noticed was, rarely were the people who followed up our top candidates (although they may have thought they were superstars). Mostly, they just came across as desperate and sometimes even quite annoying. Don’t call us, we’ll call you.

Nevertheless, following up can help if you’re absolutely certain your background and qualifications make you a superstar candidate. But give it a week or so before calling. And when you do follow up, you'd better be able to sell yourself to the recruiter or hiring manager and not just meekly ask if they received your résumé.

Applying for everything and anything

Another widespread misconception many people have is they should apply for just about anything even remotely related to their field (or sometimes unrelated) because, “You never know. They might just give you a chance, or they may consider you for another role.”

This is rarely good advice.

People who apply for jobs they aren’t even remotely qualified for (a big problem today — just ask any hiring manager or recruiter) end up looking naive, immature and desperate.

A few years ago — back when jobs were still advertised in newspapers — a friend of mine was browsing the classified ads when she found an ad in the paper for a “data architect, HR systems.”

She was adamant I should apply to the job simply because it had “HR” in the title and it paid well.

Even after I explained it was a technical job — one I wasn't even remotely qualified for — she still thought I should apply for it because “you never know.” But, actually I did know. I would have looked like a complete imbecile if I applied for that job.

That’s not to say people should only apply to jobs where there’s a 100 per cent fit. As we all know, employers are being extremely picky these days, yet they often know they won’t find someone with absolutely everything they’re looking for.

Therefore, I agree with something I read recently suggesting people should only apply for jobs where there’s at least an 80 per cent fit between their skills and background and the job requirements.

Thank you letters

My opinion on thank you letters is slightly different in that I think it is good advice to send them after an interview — yet so few people actually do. While they may seem contrived, a thank you letter is a great way to thank the person for interviewing you (after all, her time is extremely valuable), remind her about your candidacy and why you  would be a good fit for the role, and to cover anything you forgot to mention during the interview.

Personally, I like receiving thank you letters. My time is valuable and I appreciate it when people understand that.

I also believe candidates who send thank you letters can stand out by letting me know they’re really interested in the job and how they would be a good fit. But I don’t personally believe they need to send a card or a handwritten note on fancy stationery. A simple e-mail will suffice.

Brian Kreissl is the managing editor of Consult Carswell. He can be reached at brian.kreissl@thomsonreuters.com. For more information, visit www.consultcarswell.com. 

© Copyright Canadian HR Reporter, Thomson Reuters Canada Limited. All rights reserved.
    
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COMMENTS
RE: Keep applicants informed
Wednesday, August 22, 2012 9:43:00 AM by Brian Kreissl
Good points. I actually mentioned these points in a previous blog post (see http://www.hrreporter.com/blog/HR-Policies-Practices/archive/2012/03/27/letting-them-down-gently).

Applicant tracking sotware should be set up to send an automatic e-mail confirming receipt of a candidate's application. A quick e-mail letting them know they were unsuccessful is also a best practice.

Nevertheless, when a recruiter or hiring manager has had an actual conversation with a candidate (especially a face-to-face interview) the best practice is to call the person. And candidates deserve to be kept in the loop regardless of what's happening with a vacancy (even if the process is taking longer than originally anticipated). On the other hand, it is often impossible to personally get back to everyone who applied for a vacancy.



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I understand Paul and Bridget's point about not being able to take thousands of followup calls. But, they should also know that a best practice in recruitment is to keep candidates in the loop with respect to the application process through social media or other avenues to update candidates on the application process which is a best practice in recruitment.
Keep applicants informed
Wednesday, August 22, 2012 8:31:00 AM by Christina
I understand Paul and Bridget's point about not being able to take thousands of followup calls. But, they should also know that a best practice in recruitment is to keep candidates in the loop with respect to the application process through social media or other avenues to update candidates on the application process which is a best practice in recruitment.
Following up is not needed nor wanted
Tuesday, August 21, 2012 5:12:00 PM by Paul
As an HR advisor at a large government agency, I can tell you that following up is not only useless, it can become an annoyance. I have been in Brian's shoes and had nearly 2000 applicants and if even 10% followed up (as Brian writes) I and/or the manager would be swamped with useless emails, phone calls or mail.

What most employers want first and foremost are competent people. They design their hiring processes to get the best and sendng in a follow up letter, email or letter does not benefit the applicant in anyway shape or form, it is just an annoyance that is thrown away or deleted.

However, there are still a few employers out there who still like the "old school" approach where applicants can 'butter' them up with flattering emails, phone calls or letters. If that is the case, and the "best" candidate is the one who can make the employer feel the best, then that applicant will need to keep brown-nosing his/her way throughout their career there.
Brian Right About Follow Up
Tuesday, August 21, 2012 4:51:00 PM by Bridget
I'm guessing Arnold is not a recruiter.

I am not a recruiter, per se, but I recruit for my clients and I've been doing that for over 10 years. For any given job posting, I can receive 200 - 300 applications. Similar to Brian's experience, the bulk of applicants are NOT QUALIFIED in any way for what they are applying to. There is no way I would be able to respond to 200 - 300 follow up emails!!

On all job postings, I note that I will contact only those whom we are considering. I also have an auto responder to acknowledge receipt of applications and a reminder that we will contact only if the applicant is short listed.

I would NEVER recommend that a person follow up unless they sincerely 1. believe they are qualified and 2. sincerely believe their application may have fallen through the cracks.

I do agree, however, that a follow up email after an interview is a good idea - IF 1. you think you are qualified and 2. you are really interested.

As to applying for everything - I also do some outplacement/transition counselling. My advice to those clients, always, is NEVER to simply 'apply for everything, you never know.' Actually, that's about the worst thing you can do. As a recruiter this is very apparent and your application will almost certainly go into the "no" pile.

The best thing to do is to apply for those positions that you have a real interest in and/or that you believe you really are qualified for (the 80% rule is good).

If you are applying for everything, then perhaps YOU need to rethink what you want in a job or career. And YOU should do some research into the role and the Company. This will be invaluable when you get a telephone interview and the recruiter asks - why did you apply??

Good luck to all in their search!
Following up is important
Tuesday, August 21, 2012 12:04:00 PM by Arnold
It is important for applicants to followup with the employer (big or small) after 4-5 days with a followup email or phone call because although there may be thousands of applications, most candidates do not followup and the ones that do followup show that they are interested in the job. It is important to keep in mind that applicants should followup in a manner that isn't pushy and doesn't irritate the employer.
Employers can also be more proactive by using social media to provide regular status updates on the application process. If you don't want applicants harassing you then be proactive on your part by keeping the lines of communication open through online or voicemail updates.