At this 4 day workshop you will learn how to mediate disputes while preserving relationships and how to negotiate your way through tough situations. You will learn how to avoid negotiation pitfalls, how to deal with strong emotions, and how to resolve workplace conflict, among many other new skills. The workshop involves nine case studies, thought-provoking discussions, small group exercises, lectures, demonstrations and videos. There are experienced coaches who supervise the mediation case studies. The workshop qualifies for 40 CHRP recertification points by HRPA. Each participant will receive a certificate from the University of Windsor Law School, upon completion.