Salespeople in spotlight after complaints

Bank employees say pressure to meet targets leads to unethical, illegal behaviour
By Sarah Dobson
|Canadian HR Reporter|Last Updated: 05/08/2017

Their complaints filled the airwaves, so to speak. Anonymous salespeople at Canada’s banks suggested they were being pressured to make sales by not acting in their customers’ best interests, behaving unethically, and sometimes breaking the law.

TD Bank was the first to face the wrath, with CBC reporting employees were being pressured to meet high sales revenue goals. Soon, other major banks were targeted.

But the media coverage was not an accurate portrayal of its culture, or a reflection of the experience of most of the employees, according to TD Bank.