'The employer's duty is not just to investigate complaints, it's to investigate incidents'
'One must always look to the level of control the employer has over the worker's activities'
Hospitality industry 'requires high level of trust in employees'
'We have to use technology in order to enable the collection of information at the right time,' says expert
Rate will grow by 3.9 per cent effective June 1
Hybrid work has biggest impact on workers' wellbeing, finds survey
