Figuring out employee co-operation during accommodation process

What happens when a worker refuses to supply needed medical information?
By Brian Johnston
|Canadian HR Reporter|Last Updated: 10/16/2017

Question: If an employee requests specific accommodations but refuses to supply any information about her medical issue or restrictions, is the employer obligated to meet the requests?

Answer: No. If the employer’s request for information was reasonable and necessary to allow it to evaluate the need for and appropriate form of accommodation, and the employee refuses to supply that information, the employer does not have to meet the employee’s requests and will be relieved of its duty to accommodate her.

While the burden of finding an appropriate accommodation lies primarily with the employer, workplace accommodation is a two-way street. The law seeks to balance the employee’s right not to be discriminated against with the employer’s legitimate interest in a safe and productive workplace.