Support staff not getting recognition they deserve: Survey

Administrative Professionals Week good opportunity to offer praise
|hrreporter.com|Last Updated: 04/29/2011

Everyone likes receiving a pat on the back for a job well done, but many support staff may not be getting the acknowledgment they deserve, according to a survey by OfficeTeam.

Three-hundred Canadian senior managers were asked, “How do you feel about the amount of recognition administrative professionals receive?” Fifty-eight per cent said they receive the right amount of recognition while 33 per cent said they don’t receive enough.

"Support professionals are often the glue that holds companies together and they're doing more than ever to help address business needs," said Mary Ramsay-Drow, international president of the International Association of Administrative Professionals. "Administrative Professionals Week provides a great opportunity to recognize this group’s contributions, but employers also should honour the accomplishments of all workers throughout the year."

Managers were also asked, “How does your company typically recognize administrative staff during Administrative Professionals Week (April 24-30)?” Twenty per cent said through a work celebration or lunch, 18 per cent said with a gift and 12 per cent said through public praise.

"Although it may be common to invite support staff to lunch or bring them flowers or a gift card for (Administrative Professionals Week), it's important to find out what forms of acknowledgment they value most," said Robert Hosking, executive director at OfficeTeam. "Workers also appreciate rewards such as public praise, company-sponsored professional memberships and registration to conferences or seminars."

However, 36 per cent of respondents said their companies do not show appreciation to support staff during Administrative Professionals Week.

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