Getting the right people in place is a linchpin to success in large, rapid-growth markets, but 42 per cent of global organizations are struggling with it, according to a survey by Ernst & Young.
Just 20 per cent of executives believe their company manages talent effectively across all markets, and less than one-third agree their top management team has an international outlook on decision making, found the survey of 800 executives worldwide, including Canada.
"This issue is increasingly important to companies here. Especially as Canada's recent invitation to join the Trans-Pacific Partnership could translate into incredible future opportunities in many emerging growth markets," said Jeff Charriere, Ernst & Young's Canadian managing partner for accounts and markets. "But getting a leg up on the competition means getting the right labour mix in place. That's the crucial piece of the puzzle, and something many companies are still wrestling with."
And it's not just how companies are managing people — it's who they're recruiting, too. Only 17 per cent of executives say their companies are doing an effective job of attracting people with the right skills to align with their business strategies, found Growing Pains: Companies in Rapid-Growth Markets Face Talent Challenges as they Expand.
Overall, the report finds that tackling four key talent management issues can go a long way to supporting the future success of multinational organizations:
•Top management teams lack international experience. Develop leaders from within, and mandate global experience for staff to broaden your company's international footprint.
•Lack of an internal management pipeline forces companies to recruit from rivals. Avoid recruiting from competition, which can lead to high turnover and salary inflation. Instead, focus on building internal pipelines early on that develop local talent.
•Companies are unable to retain and reward high performers in different markets. Align employees' goals with business objectives and promote incentives that reward high performers.
•C-suite leaders and lower-level managers hold conflicting views on talent management. Establish uniform metrics that enable your company to compare talent management processes across regions.
"There's no one-size-fits-all style of management," said Charriere. "But the most effective mobile management teams will demonstrate sensitivity to local markets while being adept at harnessing diverse perspectives, producing better results and making their global mobility strategy more sustainable."
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