The death of the phone, and other privacy storiesWhile technology can make complying with privacy laws easier, it poses a host of new challenges for organizationsBy Ian Turnbull11/08/2004|CHRR, Guide to HR Technology|Last Updated: 11/08/2004 HR professionals use the telephone every day. It is a primary tool, arguably the main tool in competition with e-mail, used to request and receive information.Employees call requesting benefit balances. HR calls others asking for references. HR receives calls requesting confirmations of employment.But can HR, or anyone for that matter, continue to rely on the phone? Concerns around the privacy and security of personal information have led many to suggest the phone is dead when it comes to requesting information because it is extremely difficult to authenticate the identity of the caller. Even using caller ID, showing that the call is coming from a person’s phone, is not sufficient to ensure the person calling is the individual whose information is being requested. To Read the Full Story, Subscribe or Sign In Remember Me Forgot Password If you are a current Subscriber, please click here to set-up or update your login information.