Resolution: Keep the human in HR

When hiring humans, technology is not a panacea
By Todd Humber
|Canadian HR Reporter|Last Updated: 01/01/2019

One of the HR profession’s core mandates is recruitment. Finding the best talent is arguably the biggest difference maker for any organization.

While we have seen fascinating strides in technology, from cutting-edge applicant tracking systems to artificial intelligence (AI), we’re still a long way from taking the human out of human resources. I’ll go out on a limb and say it will never happen — and should never happen — when it comes to recruitment.

You don’t have to dig deep to find disgruntled chatter from jobseekers about the application process. It has become too automated, too impersonal and frankly too easy to apply for many positions. And algorithms don’t always do a great job of shortlisting truly top candidates.