Getting the last word

Execs act on exit interview data
||Last Updated: 11/22/2006

The information provided by departing employees during exit interviews doesn't fall on deaf ears — it often makes a difference, a new survey suggests.

More than three-quarters (76 per cent) of executives polled said they "always" or "somewhat frequently" act on information gathered during exit interviews.

The survey, by staffing service OfficeTeam, asked 150 senior executives "How often do you act on information gathered during exit interviews with departing employees?"

•Always: 19 per cent

•Somewhat frequently: 57 per cent

•Rarely: 11 per cent

•Never: six per cent

•Do not conduct exit interviews: six per cent

•Don't know: one per cent

"Whether or not they are leaving on good terms, employees should take the time to share their insight and suggestions for improvement," said Diane Domeyer, executive director of OfficeTeam.

"It's not always easy to offer constructive criticism, but this feedback is valuable to the employer, as long as it's delivered diplomatically."

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