Firms in the United Kingdom are starting to use lie detectors to crack down on employees who falsely call in sick or try to claim benefits.
The voice-risk analysis technology analyses, in real time, changes in voice frequency and alerts a trained operator to responses that indicate a potential risk. The operators then assess “the relevance of the statement” and form a judgment of risk based on the technology and behavioural analysis skills.
“Importantly, the decision-making is always in the control of the operator and, ultimately, must be based on supporting evidence,” says a release from Capita Insurance, which provides the service.
The technique is now being introduced to control absenteeism, after trials on benefit cheats, and comes at a time when sickness levels in industry are estimated to cost the eco-nomy more than £13 billion ($32 bil-lion Cdn) a year, said the Daily Mail.
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