Leader character in action

Time to play the long game

Consider a few of the business scandals that have plagued our time: Wells Fargo, Volkswagen, the financial crisis of 2008 — and consider the resulting horrific loss of shareholder value. How did these missteps happen? The communities served by these organizations (customers, consumers and citizens) judged these as scandals as much on lack of “good” character as lack of competence.

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