Why health insurance carriers are betting on tech to improve serviceDigital tools, artificial intelligence, analytics help employers and employeesBy Julie Bevacqua06/01/2019|Canadian HR Reporter|Last Updated: 05/30/2019Digital tools, artificial intelligence and analytics help employers and employees. Credit: Brian A Jackson (Shutterstock) With the health insurance sector facing shifting market dynamics, business as usual is no longer an acceptable strategy for insurance carriers in 2019. Among multiple complicating factors, government policy has the power to impact insurance providers’ revenue strategies and employers’ group benefits plans. On the federal front, the NDP has promised to institute a universal and comprehensive national pharmacare program in 2020 if they win the election.Insurance carriers and employers face additional challenges as the baby boomer generation ages and chronic disease incidence increases, often with comorbidities or polymorbidities such as depression in conjunction with chronic pain, or diabetes coupled with high blood pressure and cholesterol. To Read the Full Story, Subscribe or Sign In Remember Me Forgot Password If you are a current Subscriber, please click here to set-up or update your login information.