Cuts represent 7 per cent of struggling department store's workforce
TORONTO (Reuters) — Sears Canada plans to cut more than 1,600 jobs, or more than seven per cent of its workforce, this year as it reorganizes and outsources some of its business, the struggling department store operator said on Wednesday.
Sears Canada, controlled by Sears Holdings Corp, said it signed an agreement with IBM to take over work currently handled internally, a move that affects 1,345 jobs at three call centers over the next nine months.
A further 283 jobs will immediately be cut in a related reorganization of its logistics unit, including some streamlining of its business processes.
The news comes just days after the U.S. parent company reported a steep 7.4 per cent plunge in sales at established stores during the fourth quarter.
Sales at the parent company have been falling since 2005, when billionaire hedge fund manager Edward Lampert merged Sears and discount chain, Kmart, in an $11 billion ($12 billion Cdn) deal.
The retailer has closed about 300 U.S. stores since 2010, tightly managing inventory and selling real estate. The Canadian unit has also been shedding assets as it also tries to engineer a turnaround.
In Canada, Sears has lost market share as it faces tough competition from U.S. retailers such as Walmart and now Target, which opened its first Canadian stores last year.
Sears Canada said in November that it would lay off nearly 800 workers, with 712 jobs cut at its services business and 79 at its head office.
It will employ some 20,000 associates after all the planned jobs cuts are accounted for, said spokesman Vincent Power.
Sears Canada currently operates some 181 corporate stores, including full-line department stores, and several dozen specialty furniture and outlet stores.
It will have 109 full-line department stores at the beginning of April, once planned closures at several locations are completed, Power said.
Separately on Wednesday, U.S. luxury department store, Nordstrom Inc, announced it is opening a store in the heart of Canada's largest city, taking over the flagship space at Toronto Eaton Centre soon to be vacated by Sears Canada.