Please have passports – and patience – ready

Greater scrutiny could lead to delays or denied entry for employees crossing borders

Your company’s vice-president of sales is scheduled to attend sales meetings in Texas with a client — a trip he has made many times before. However, upon arrival at United States immigration at the airport, a U.S. customs officer subjects him to an hour of questions about his business activities in the U.S., the clients he is to meet and his credentials.

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