AODA: Preparing for Ontario's customer service standards

Jennifer Miller, principal with Accessibility Consultants and Trainers in Burlington, Ont., talks about what employers in Ontario need to do to meet their obligations under the customer service standard of the Accessibility for Ontarians with Disabilities Act (AODA), which comes into force for private sector employers on Jan. 1, 2012. (For public sector employers, that law came into force on Jan. 1, 2010).
April 11, 2011