Blind spots in Toyota’s culture (Editor’s notes)

Panel looks into automaker's safety problems
By Todd Humber
|Canadian HR Reporter|Last Updated: 06/03/2011

Oh lord, it’s hard to be humble when you’re perfect in every way…”

That song, by country singer Mac Davis, always cracked me up as a kid. Lack of humility is also a problem that has plagued Toyota in recent years.

Toyota once had a phenomenal reputation as an automaker. Its corporate culture was envied and held up as an example to be studied and copied. Sitting on my bookshelf are Toyota Kata by Mike Rother and Toyota Culture by Jeffrey Liker and Michael Hoseus and they’re far from the only works praising and dissecting the “Toyota Way.”