Taking the guesswork out of HR

Metrics service provides insights into absenteeism, resignations, turnover
By Ian Cook
|Canadian HR Reporter|Last Updated: 10/25/2011

Are we spending enough on HR? Is our absenteeism rate a problem? Are we better at filling vacancies than our competitors? All of these are important questions for HR but, for a long time, it has been hard to get clear answers — success has been largely based on faith.

The HR Metrics Service answers questions such as these and puts hard facts behind HR effectiveness. Now in its third year, with participation from coast to coast and a database of more than 160,000 employees, the service is starting to generate valuable patterns and trends that are shaping HR strategy and practice across Canada.

What makes the data particularly valuable is the common set of standards and quarterly reporting frequency. This means organizations can keep track of results on a 90-day cycle and trust they are comparing apples to apples. At the macro level, it allows for analysis of trends and patterns of behaviour from quarter to quarter as well as year to year.