Air Canada outsources HR to IBM

$80-million, 8-year deal to manage broad range of services
By Danielle Harder
|Canadian HR Reporter|Last Updated: 11/08/2011

IBM has landed an $80-million, eight-year deal to manage a broad range of Air Canada’s HR services.

Under the agreement, IBM will manage the Dorval, Que.-based airline’s HR contact centre, employee data management, employee travel support, recruiting services, benefits administration, leave management and payroll — many of the functions the technology firm is already providing to American Airlines in the United States.

Outsourcing these types of services allows an airline to focus on other business strategies, said Mark Levy, general manager of human resources and learning solutions at IBM.