People with episodic disabilities valuable talent

Flex-time, different work duties, private space at work among common accommodations: Report
By Amanda Silliker
|Canadian HR Reporter|Last Updated: 02/14/2012

When Deanna Matzanke and her team at Scotiabank were having difficulty accommodating an employee with bipolar disorder, they decided to bring in a job coach.

The coach spent six weeks with the employee looking at the flow of his work, how he handles interruptions, how well he does in client-facing meetings and helping him organize and prioritize his work so it caused him less anxiety.

Scotiabank was able to offer this non-traditional accommodation because its guidelines around funding for accommodations had recently been changed to include services, said Matzanke, director of HR policy and compliance, diversity and inclusion at the 32,800-employee bank based in Toronto.