Malfunctioning technology top office complaint

Leads to more stress, lower productivity: Survey
|hrreporter.com|Last Updated: 05/14/2012

When it comes to workplace dissatisfaction, 40 per cent of Canadians cite malfunctioning technology — such as a laptop that freezes, a printer that refuses to print or a temperamental projector — as their number one office complaint, according to a survey commissioned by Toshiba of Canada.

“It is not surprising that 62 per cent of Canadians find work stressful. What is surprising is the number of respondents who attribute their stress to workplace technology,” said Melissa Moore, social media and communications manager at Toshiba of Canada. “Technology should make your life easier.”

More than one-half (52 per cent) of the 1,000 respondents believe dealing with malfunctioning office technology takes away from other work responsibilities, found the survey. And one-quarter said they have missed a deadline due to a technology failure.

However, 57 per cent believe their boss would accept a technology failure as a legitimate excuse for a missed deadline.

When it comes to types of technology, tablet users are the least likely to “cut the cord” after work hours and the most likely to be stressed, found Toshiba.

Eighty-six per cent of tablet users experience workplace stress (compared to 68 per cent of laptop users and 57 per cent of desktop users) and tablet users are three times more likely to yell at their colleagues when stressed at work.

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