Keeping the peace at work

Mediation not just last resort after grievance and litigation
By Jeannette Bourgeault
|Canadian HR Reporter|Last Updated: 07/17/2012

A workplace where employees feel free to speak up, without fear of reprisal, criticism or judgment, is a peaceful setting where individuals can thrive. That’s a far different experience than a toxic workplace where open conflict is rampant.

Organizations can make the transition by helping managers and employees take steps to develop and foster an environment that embraces conflict to the point of resolving it through a mediated process.

The results can be impressive. Implementing a process of mediation helps alleviate misunderstandings of expectations, uncovers concerns on all sides, brings clarity on how decisions are derived and ensures the correct individuals are involved in decision-making.