Walmart to pay for heart and spine surgery for U.S. employees

Marks first time a retailer has offered a national program for such coverage
By Jessica Wohl
|hrreporter.com|Last Updated: 10/16/2012

CHICAGO (Reuters) — Walmart Stores is offering its United States employees and their families free heart and spine surgeries at six major health centers at no cost to the retailer's workers, as it tries to find better ways to cover costly, complicated procedures.

Starting in January, workers and dependents enrolled in Walmart's medical plans will receive free consultations and care for certain heart and spinal procedures along with travel, lodging and food for the patient and a caregiver.

The six health-care organizations include those that have won high marks in terms of patient care and keeping unnecessary costs at bay: Cleveland Clinic; Geisinger Medical Center in Danville, Pa.; Mayo Clinic sites in Minnesota, Arizona and Florida; Mercy Hospital Springfield in Springfield, Mo.; Scott & White Memorial Hospital in Temple, Texas; and Virginia Mason Medical Center in Seattle, Wash.

Walmart is the world's largest retailer and the single biggest U.S. employer outside of the government, with about 1.4 million workers. Any changes to its health-care coverage can have a ripple effect. The company shook up a different part of the health-care industry when its Walmart chain started selling certain prescription medications for US$4 back in 2006, a move soon followed by other retailers.

Walmart anticipates that the program will help reduce its costs as it receives bundled pricing from the health-care organizations, but it cannot project the amount it might save.

Walmart says that it pays about 60 per cent of total cost of health-care for employees on its health-care plans, including out-of-pocket and premium expenses. For workers, including those with low-paying jobs, costs will now be reduced as they will no longer pay for such procedures.

"It's a growing trend and an important new aspect of employers' ability to manage quality and improve their value proposition," said Michael McMillan, executive director of market and network services at Cleveland Clinic. "We see more and more large employers asking about this kind of approach."

Cleveland Clinic doctors are not paid per-procedure, so they have no financial incentive to operate and may find other less invasive, less expensive ways to treat patients, McMillan added.

The deals with the six "Centers of Excellence" should lower health-care costs and may be copied by other companies looking to control medical spending.

"I do think that this is our future and they're just ahead of the game," said Helen Darling, president and CEO of National Business Group on Health, a non-profit membership organization of 346 employers including Walmart.

Walmart began covering transplants with the Mayo Clinic in 1996 and that coverage continues, Walmart said.

Walmart's announcement marks the first time that a retailer has offered a national program for coverage of heart, spine and transplant surgery, though some other companies already offer similar programs on a smaller scale.

Cleveland Clinic said it set up a heart surgery program in 2010 for employees of home improvement retailer Lowe's, which has since expanded to include other areas, and recently reached a similar arrangement with Boeing.

While Cleveland's McMillan declined to say how many procedures have been done under such agreements, the number of Lowe's employees taking advantage of the service has "significantly exceeded" expectations, with patients coming in from 23 states.

He expects other companies to reach similar agreements.

"We call it the triple win," said McMillan. "It's a boost in quality, it's an improvement in value and it's no cost out of pocket for employees, so we think it is a great opportunity."

Direct-to-employer service arrangements such as these accounted for about US$1 million of Cleveland Clinic's revenue in 2011, a small fraction of its overall revenue of US$5.83 billion.

Not all of Walmart's U.S. employees sign up for its health-care plans, and part-time employees are not eligible for coverage until they work for the chain for one year.

There are 1.1 million people, including workers' family members, covered by Walmart health-care plans in the United States, the company said. The lowest-priced coverage costs US$17 per pay period, plus US$10 to cover children.

Walmart also said that it is adding Aetna and UnitedHealth Group's UnitedHealthcare as administrators for its medical plans. It already has Blue Cross Blue Shield administer its programs, and now one of the three companies will handle the process, depending on the location of a particular worker.

Cleveland Clinic, Geisinger Medical Center, Scott & White Memorial Hospital and Virginia Mason Medical Center will offer cardiac procedures including open heart surgery for coronary artery bypass grafting, heart valve repair, closures of heart defects, and thoracic and aortic aneurysm repair.

Mercy Hospital Springfield, Scott & White Memorial Hospital and Virginia Mason Medical Center will perform spine procedures such as cervical and lumbar spinal fusion, total disk arthroplasty and spine surgery revisions and other complex spine surgeries.

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