One size doesn’t fit all in outsourcing

Employers looking for specialization, integration and flexibility, say industry experts
By Sarah Dobson
|Canadian HR Reporter|Last Updated: 01/28/2013

When it comes to HR outsourcing, the buzzwords appear to be around integration, specialization and, of course, technology. There has also been a lot of consolidation among vendors as the industry transforms alongside employer demands.

Specialization

HR outsourcing has come full circle, with employers moving away from putting all their eggs in one basket with a sole provider — for benefits, pensions, back office administration or recruitment — to more single-process deals, where people are looking at “Who’s the right vendor for X, who’s the right vendor for Y?” according to Van Zorbas, a Calgary-based partner at Deloitte who runs the HR transformation practice.