Please have passports – and patience – ready

Greater scrutiny could lead to delays or denied entry for employees crossing borders
By Janet Bomza
|Canadian HR Reporter|Last Updated: 04/08/2013

Your company’s vice-president of sales is scheduled to attend sales meetings in Texas with a client — a trip he has made many times before. However, upon arrival at United States immigration at the airport, a U.S. customs officer subjects him to an hour of questions about his business activities in the U.S., the clients he is to meet and his credentials.

The officer asks him for his work visa and the vice-president shows the contract he has with the U.S. client. However, he is refused entry, fingerprinted and photographed. Flights, hotels and meetings have to be cancelled.

So, what happened?