Pay still excessive in Britain's financial services, say workers

Two-thirds say colleagues rewarded for inappropriate behaviour
|hrreporter.com|Last Updated: 06/07/2013

(Reuters) — Pay and bonuses in Britain's financial services sector remain excessive and encourage risk-taking, according to those working in it, undermining efforts by politicians and regulators to reform an industry blamed for its role in the financial crisis.

Britons struggling in the economic downturn have been infuriated by financial services companies, particularly banks rescued by the government at the height of the crisis, which continue to dole out rewards many times the average wage.

Three-quarters of financial services employees, and two-thirds of senior managers, said some people in their organizations were still paid excessively, according to a survey published by the Chartered Institute of Personnel and Development (CIPD) on Thursday.

Almost two-thirds of the 1,000 workers polled also said some of their colleagues were rewarded in a way that encouraged inappropriate behaviour, such as withholding information from co-workers, excessive and unauthorized risk-taking and even lying to customers. Fewer than one in three said they were proud to work in the financial services sector.

On top of the anger over pay, the public's trust in the industry has been shaken by a series of scandals including interest rate-rigging, breaches of anti-money laundering controls and the mis-selling of products.

Chancellor George Osborne set up a cross-party Parliamentary Commission on Banking Standards last year to look at how to change the culture at banks. It will report its recommendations later this month.

Peter Cheese, chief executive of the CIPD, said some progress has been made, with culture change now being taken seriously by the bosses of big institutions, as well as executive boards and regulators.

He described comments from people like Barclay's CEO Antony Jenkins, who, on his arrival at the bank last year, vowed to tear up Barclays' profits-at-all-costs culture, as the "first and most critical step" towards realizing change. But he said there was still a long way to go.

The CIPD survey showed the focus on reform has yet to trickle down from the top, with less than 40 per cent of workers saying senior management had led culture change initiatives within their organizations.

Cheese said firms that did not try to change could face wider problems, particularly with recruiting.

"This generation (of graduates) is looking at it slightly differently and they are not leaping to work with a bank because they don't trust and believe in the culture, purpose and value of the bank."

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