Nothing lost in translation at Toronto hospital

Nurses who speak English as a second language given specialized orientation training
By Mary Ann O’Hearne, Fern Quint and Linda Rosenbaum
|Canadian HR Reporter|Last Updated: 10/22/2013

Developing and using good communication skills is a challenge for all nurses — but especially for those working with patients in a hospital setting. Nurses who speak English as a second language face additional challenges, particularly when they are required to take full, comprehensive assessments of patients presenting with mental health crises in a fast-paced, high-pressure emergency department.

To perform a thorough assessment, nurses on the emergency psychiatric consultation team at North York General Hospital in Toronto must build rapport with patients from diverse cultural backgrounds who have a range of psychiatric illnesses.