Emotional intelligence's role in recruitment

Everyone agrees, in theory, measuring EI can be a powerful recruitment tool. But does it have a practical application?
By Todd Humber
|CHRR, Guide to Recruitment & Staffing|Last Updated: 12/12/2002

Emotional intelligence is one of the hottest buzzwords in HR, and it’s playing a greater role in the recruitment and advancement process. Understanding how and why staff, and particularly leaders, interact with other people and react to stressful situations is an attractive proposition.

EI encompasses a number of personality traits, including self-awareness, self-discipline, persistence, empathy and compassion, and is considered a predictor of individual success at home and at work.

But what role, if any, should EI play in the recruitment process? That depends on who you ask.