Should hiring managers give advice to unsuccessful job candidates? (Toughest HR Question)

Middle approach is usually best option
By Brian Kreissl
|Canadian HR Reporter|Last Updated: 06/16/2014

Question: Our hiring managers are often asked by unsuccessful candidates to explain what they did wrong or what they could have done in order to land the job. What type of information should we be providing?

Answer: Most of us have been jobseekers at one time or another. For that reason, we should have a certain degree of empathy for candidates who, for whatever reason, are having difficulty finding a job.

It is particularly important to provide candidates with timely and honest feedback when they don’t quite measure up for some reason — especially when they have been through a lengthy selection process and had multiple interviews with several people in the organization.