Health-care privacy breaches highlight staff challenges

Better training, reporting required to curtail employee misbehaviour, says privacy commissioner
By Sarah Dobson
|Canadian HR Reporter|Last Updated: 03/09/2015

It happened in the fall of 2014 and then, surprisingly, again in early 2015 — the private health records of former Toronto mayor Rob Ford, suffering from stomach cancer, were breached in four separate incidents in at least three hospitals.

It’s not just high-profile citizens facing invasion of privacy — workers at Rouge Valley Health System in Ontario, for example, allegedly used or disclosed the personal health information of mothers for the purposes of selling or marketing registered education savings plans (RESPs). And the Vancouver Island Health Authority (VIHA) investigated incidents involving two employees who breached the privacy of 112 individuals.