Lessons from HR outsourcing pioneers

Two years later, CIBC happy with results
By David Brown
|Canadian HR Reporter|Last Updated: 02/18/2004

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s a vice-president of human resources at CIBC, Bob Hakeem helped develop the business case to outsource half of the bank’s HR operation to EDS two years ago.

The deal cut CIBC’s roughly 450-person HR department in half as EDS took over most of the bank’s human resources administration.