Phoenix woes for federal workers highlight challenges for payroll

Despite glitches, staff must be paid on time: Lawyer
By Sheila Brawn
|Canadian HR Reporter|Last Updated: 10/03/2016

WHILE PAY woes for federal civil servants dealing with the new Phoenix payroll system have made headlines in recent months — as glitches have seen tens of thousands of workers being paid too much, too little or nothing at all — potential payroll problems lurk for any employer making payroll-related changes.

“There is a whole bunch of things that can go wrong,” according to Gilles Champagne, owner and principal consultant of the Mosaic Advisory Group in Ottawa.

Whether an employer is implementing a new in-house payroll system, outsourcing its payroll, switching providers or moving to a different pay period, change can lead to problems.