Long strike sparks change at B.C. bus firm

"It takes a crisis to change an organization"
By Uyen Vu
|Canadian HR Reporter|Last Updated: 12/10/2003

T

wo years AGO, after surviving a four-month-long strike and being voted the least respected company in British Columbia, Coast Mountain Bus had no choice but to turn its affairs around.

The way Pat Soanes sees it, it was about making the most of an opportunity to change.