Bank uses diversity of staff to serve customers

Scotiabank branch in Windsor, Ont., surveys staff and finds out its 50 employees are fluent in 16 languages — branch has seen a "definite increase" in number of customers as a result
||Last Updated: 03/10/2004


bank branch in Windsor, Ont., is using the diversity of its staff to serve customers better.

Alan Defoe, manager of Scotiabanks’s main branch in Windsor, told the