Bank uses diversity of staff to serve customers

Scotiabank branch in Windsor, Ont., surveys staff and finds out its 50 employees are fluent in 16 languages — branch has seen a "definite increase" in number of customers as a result
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|hrreporter.com|Last Updated: 03/10/2004

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bank branch in Windsor, Ont., is using the diversity of its staff to serve customers better.

Alan Defoe, manager of Scotiabanks’s main branch in Windsor, told the