After experiment with outsourcing, RBC brought recruitment back in-house

Employees and managers were unhappy with the internal recruiting process
By David Brown
|Canadian HR Reporter|Last Updated: 05/21/2004

After a four-year experiment with recruitment outsourcing, RBC Financial Group brought recruitment back inside the fold in 2001.

The plan called for the outsourcer to start with all external recruiting before taking over internal recruiting and staffing as well, explains Maureen Neglia, senior manager, recruitment strategies. It worked well at first, when the recruiter was only managing external recruitment. “That was their expertise; how to source a candidate, how to put together a short list.”

But internal recruiting was another matter, she says.