Missed messages?

Train managers to ensure consistent communication
By Mart Teplitsky
|Canadian HR Reporter|Last Updated: 05/21/2004

One of the continuing challenges in many organizations is ensuring employees at the front line are on the same page as the executives at the top.

Too often ideas, strategies and initiatives, while clear to senior executives and management, mean something entirely different to employees at the bottom of the organization. It need not be that way.

The secret is aligning and training front-line managers to become effective communicators. Managers must be given the tools, the confidence and the flexibility to become the communication ambassadors to their respective teams.