Hire drills: A look at innovative recruiting policies

How Flight Centre and Rona fill positions
By Uyen Vu
|Canadian HR Reporter|Last Updated: 07/12/2004

Travel agents looking for a job at Flight Centre need not bother. Recruiters at the Vancouver-based discount travel agency don’t want people with travel agency experience. They look instead for people who have actually travelled. And even then, applicants will make the cut only if they’ve been to at least two continents.

“When you sell something, you have to have experienced it,” said Hilary Ewart, vice-president of PeopleWorks, the company’s name for its human resource department.

And if people have prior experience as travel agents, they’re less likely to absorb Flight Centre’s go-getter culture. What most travel agents consider as going above and beyond, said Ewart, would be what Flight Centre “consultants” — the company’s term for entry-level front-line staff — do on a daily basis.