Making ‘cents’ from your training ROI

How organizations can make training accountable
By Ajay Pangarkar and Teresa Kirk
|Canadian HR Reporter|Last Updated: 03/03/2005

It is surprising how many Canadian organizations still question the value of continuous workplace training.

Surprising, but perhaps understandable. Too often, the investment companies make in employees, specifically training, is not adequately measured, not well understood and nobody is held accountable for the results.

Showing the value of training begins well before the training itself — with the right questions at the outset. These would include: What does the organization need to develop? Who needs to be trained? What is the objective? Is it best done in-house or by an external provider? Is it really needed? And ultimately, what results are expected?