Choosing the right EAP

Marketplace has wide range of vendors offering equally wide variety of services
By Brian Lindenberg
|Canadian HR Reporter|Last Updated: 04/23/2008

Employee assistance programs (EAPs) started out as industrial alcoholism programs in the 1940s. Now, they are confidential, short-term counselling services for employees with personal problems that affect their ability to cope with daily living and ultimately impact their work performance.

Many EAP providers are starting to focus on employee wellness, offering a broad range of health- and lifestyle-related products and services in an attempt to further differentiate the offering.

Most employers want to offer a competitive program with services that match business objectives, cost models and needs. But how does an employer sift through the myriad plan designs and vendor options to select the right EAP?