‘Go ahead, caller…’

Questions for Carswell’s Payroll Hotline highlight increasing complexity of profession
By Sarah Dobson
|Canadian HR Reporter|Last Updated: 09/02/2009

With the recession, Carswell’s Payroll Hotline has seen a significant increase in queries about layoffs, along with a rise in calls from human resources.

“Clients are totally bewildered because they’ve never, ever had to lay people off,” says Linda Scott, a consultant with the hotline (part of Thomson Reuters, publishers of Canadian HR Reporter) for 10 years.

Scott’s career began years ago as a nurse, before she ventured into retail and accounts payable/receivable, and finally, payroll.