Top 10 show culture drives performance

Firms with respected cultures significantly outpace S&P/TSX composite index
By Sarah Dobson
|Canadian HR Reporter|Last Updated: 12/08/2009

Despite the economic downturn, Acklands-Grainger saw its employee engagement rise 200 basis points and participation in the survey rise 600 points in 2009.

“That says our leaders are doing the right thing, living the values, understanding the principles and actually engaging a group of people,” said Sean O’Brien, president of the Richmond Hill, Ont.-based industrial supply company.

As a 120-year-old company with third-generation family members working as employees, Acklands-Grainger has focused on strengthening its corporate culture with five principles: being customer-focused and people-focused, having a winning attitude, acting with a sense of urgency and simplicity, and living the values.