Turning differences into creativity

When conflict strikes the workplace — often because of diversity — successful mediation can boost work atmosphere, productivity and morale
By Ray Friesen
|Canadian HR Reporter|Last Updated: 03/07/2010

The elements that make a department or company strong, and the qualities that attract HR departments to hire particular employees, are often the very things that lead to conflict in the workplace. These differences can drain energy, divert attention from important goals and tasks, destroy morale and weaken a company.

Diversity in the workplace — of background, training, experience and culture — is a given in organizations. As a result, people have differing values, assumptions, goals and expectations.

This diversity creates incredible potential for new ideas and creative thinking and changes, but also brings the potential for ideas and cultures to collide.