Behavioural interviews deserve accolades

But popular method must be done properly to garner results
By Hanna Dunn
|Canadian HR Reporter|Last Updated: 07/13/2010

Apparently, behavioural interviewing is the Holy Grail of the selection process. It’s hard to find an HR professional who conducts an interview without using this technique.

Even an informal survey of 16 senior HR managers finds every single one uses behavioural interview questions. And when there are problem responses from the candidates, they proudly explain they stay with the process, coaching the candidate, rephrasing the question and offering extra time for responses.

HR loves behavioural questions for the rich information they elicit and the structure they can add to an otherwise subjective process.