Technology needs education over training

By Joel Allyne
|Canadian HR Reporter|Last Updated: 04/05/2001

No one would dream of being sent to the Olympics without years of training. And yet companies often send employees and team members into the fray with little or no training other than “on-the-job” or “spot” training.

Nowhere is this more evident than in the implementation of systems — of all sizes and scopes — from the personal desktop computer to large enterprise-wide applications and systems such as SAP or PeopleSoft.

The average ERP implementation project has an estimated total cost of ownership of $15 million and takes 23 months, according to the Meta Group. The long list of ERP failures is well documented in the trade press. One thing is common in all these cases: after the fact, most organizations recognize the importance of training in the success and failure of these projects.