Quality and healthy workplaces: HR must play a critical roleHR can help drive the cultural change necessary to reach high levels of excellenceBy Kathryn Cestnick05/08/2006|Canadian HR Reporter|Last Updated: 05/09/2006 Enlightened organizations know that fostering a quality and healthy workplace environment helps to retain the brightest and the best employees, creates a culture that ensures success and helps improve productivity and employee health. In such an environment, employees actually like coming to work.As John Perry, senior advisor at the National Quality Institute said, organizations that strive for excellence through quality are those that apply new knowledge to work. They set a clear direction, establish plans for improvement and gain knowledge from the people they serve.They know improving quality is not about changing people. It’s about improving the system the people work in, with their help. They realize slogans and technological improvements can never displace the requirement to treat everyone with respect and dignity. To Read the Full Story, Subscribe or Sign In Remember Me Forgot Password If you are a current Subscriber, please click here to set-up or update your login information.