Don’t play psychologist

Empathetic listening and negotiation more appropriate
By Shannon Klie
|Canadian HR Reporter|Last Updated: 08/09/2007

Mental health and personal issues are on the rise in the workplace, with mental health issues making up 30 per cent of short-term disability claims, according to the Global Business and Economic Roundtable on Addiction and Mental Health in Toronto.

At Mississauga, Ont.-based Purolator Courier, psychological claims increased 68 per cent from 2005 to 2006, says Doug Kube, the company’s director of environment health safety compensation and benefits. These include issues around stress, anxiety, depression and family-related concerns.

Often the problems are situational in nature, says Kube. For instance, an employee might feel overwhelmed when a parent is diagnosed with terminal cancer.