Perfecting performance management

Best practices conference in Cobourg, Ont., put the spotlight on performance management

One of the problems with performance management is that employers avoid conflict, attendees at a best practice in Cobourg, Ont., were told.

Rhonda Smith, a lawyer specializing in alternative dispute resolution, told the crowd of more than 200 HR professionals that little problems can easily grow into massive ones if they’re not properly managed and tackled head on.

Smith was one of five key presenters at the conference, which focused on best practices in performance management. The 7th Annual HR Best Practices Conference 2005 was sponsored by Carswellbusiness and the Human Resources Professionals Association of Ontario (HRPAO) chapters of Brockville, Durham, Kingston, Lakeshore, Peterborough and Quinte and took place on Oct. 5 at the Best Western Inn & Convention Centre.

Presenters discussed the practical aspects and challenges of performance management and the need to include a performance management system in training and development programs.

Ted Clarke and Susan Singh
Susan Singh (left), author of Performance Management in the Public Sector, and Ted Clarke, conference chair of the Peterborough Chapter HRPAO, at the Carswellbusiness booth at the Oct. 5 best practices conference in Cobourg, Ont. (Photo: Todd Humber/Canadian HR Reporter)

Special bonus for subscribers

Missed the conference? No worries. The Report on Training & Development, delivered with the Nov. 7, 2005, issue of Canadian HR Reporter, will focus on performance management and the lessons learned at the conference.

The report will feature articles on:

•getting senior management onside;
•managing absenteeism as a performance management issue;
•performance management in unionized settings;
•the strategic face of performance management; and
•how to manage conflict.

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